Content Policy

Last Updated: June 23, 2026

1. Service Description

Bigjpg provides AI-powered image upscaling and enhancement services. Users upload existing images to improve resolution and visual quality. Bigjpg does not generate images from text prompts, create synthetic media, or produce new content. Unlike generative AI platforms, Bigjpg processes and enhances user-provided images only.

Because Bigjpg is a processing tool rather than a content generation or publishing platform, uploaded images are not publicly displayed, shared, or redistributed. Images are accessible only by the uploading user during the applicable retention period.

2. Prohibited Content

The following categories of content are strictly prohibited from being uploaded, processed, or distributed through Bigjpg:

2.1 Child Safety

• Child sexual abuse material (CSAM) of any kind
• Sexualized content involving minors
• Content that exploits or endangers minors in any way

2.2 Non-Consensual and Intimate Content

• Non-consensual intimate imagery (NCII)
• "Revenge porn" or sexually explicit content shared without consent
• Upscaled or enhanced versions of any non-consensual intimate content

2.3 Violence and Harm

• Terrorist or extremist content
• Content promoting violence against individuals or groups
• Graphic or gory content depicting severe violence
• Content encouraging self-harm or suicide

2.4 Hate Speech and Harassment

• Content promoting hatred, discrimination, or violence based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Harassment, bullying, or stalking content
• Threats of harm against individuals or groups

2.5 Illegal Activity

• Content depicting or promoting criminal activity
• Fraudulent content, including fake documents, IDs, or financial instruments
• Malware, viruses, or phishing material
• Content intended to circumvent law enforcement or legal processes

2.6 Intellectual Property Violations

• Copyright-infringing material
• Trademark-infringing material
• Content violating trade secrets or confidential information
• Material uploaded without the legal right to do so

2.7 Privacy Violations

• Content that violates an individual's reasonable expectation of privacy
• Uploaded images containing identifiable individuals without their consent where required by law
• Personal identifying information uploaded without authorization

3. Content Moderation

3.1 Approach

Bigjpg operates as a private image processing service rather than a public content publishing platform. Uploaded images are not publicly accessible or shareable through our platform. This architecture inherently limits the exposure and distribution of prohibited content.

Our content moderation approach includes:

• Clear prohibitions in our Terms of Service and this Content Policy
• Automated NSFW and prohibited-content scanning performed periodically by Alibaba Cloud Content Moderation Service on uploaded files
• Automatic flagging and removal of content identified as violating prohibited-content rules
• Enforcement of acceptable use through account-level action
• Manual review when abuse is reported or detected
• Cooperation with law enforcement and relevant authorities where legally required
• Prompt removal of illegal content when identified
• Account suspension or termination for verified violations

3.2 Automated Content Scanning

Bigjpg's backend storage is hosted on Alibaba Cloud Object Storage Service (OSS), and uploaded files are scanned periodically by Alibaba Cloud Content Moderation Service for prohibited content categories, including:

• Nudity and sexually explicit content (NSFW)
• Child sexual abuse material (CSAM) signals
• Violent or graphic content
• Other content categories flagged by the storage provider's content recognition services

When a scan flags an uploaded file as potentially violating prohibited-content rules, Bigjpg takes the following actions:

• The flagged content is removed or quarantined
• The associated account is reviewed
• Repeat or severe violations result in account suspension or permanent termination
• Where legally required (e.g., for CSAM), the matter is reported to relevant authorities

Because all uploaded images pass through this scanning infrastructure, even though our service does not generate or publicly display content, an automated content-moderation layer is applied at the storage layer.

3.3 Reporting Violations

Users and third parties may report suspected content violations by contacting:

Email: i@bigjpg.com

All reports are reviewed individually. When a violation is confirmed, appropriate action is taken, which may include content removal, account suspension, or permanent termination.

3.4 Cooperation with Authorities

Where legally required and to the extent permitted by applicable law, Bigjpg will cooperate with law enforcement authorities and respond to valid legal requests concerning illegal content or unlawful activity conducted through our service.

4. User Responsibilities

Users of Bigjpg are solely responsible for the content they upload. By using the service, users represent and warrant that:

• They own the content or have obtained all necessary rights and permissions to upload and process it
• The content does not violate any applicable laws, regulations, or third-party rights
• The content does not fall into any prohibited category listed in this policy
• Where required by law, they have obtained consent from any identifiable individuals appearing in uploaded images

5. Enforcement

Bigjpg reserves the right to take enforcement action against any user who violates this Content Policy, including:

• Removal or restriction of access to specific content
• Temporary suspension of account access
• Permanent termination of the account
• Reporting to relevant law enforcement or regulatory authorities where legally required

The severity of enforcement action depends on the nature, severity, and frequency of the violation.

6. Appeals

Users who believe their content was removed or their account was restricted in error may submit an appeal by contacting:

Email: i@bigjpg.com

Appeals should include the account information and a description of why the action should be reconsidered. Appeals are reviewed by our team.

7. Policy Updates

This Content Policy may be updated periodically to reflect changes in our services, legal requirements, or industry best practices. Users are encouraged to review this page regularly.

Continued use of Bigjpg after policy changes take effect constitutes acceptance of the updated policy.

8. Contact

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