Privacy Policy

Last Updated: June 23, 2026

1. About Bigjpg

Bigjpg is an AI-powered image upscaling and image enhancement platform. Our service improves the resolution and visual quality of user-uploaded images using machine learning technology.

Bigjpg is not a text-to-image generation platform. The service does not generate synthetic people, perform face swaps, create deepfake content, or generate AI videos.

2. Information We Collect

Depending on how you use Bigjpg, we may collect the following categories of information:

• Account information (email address, username)
• Payment information processed by secure payment providers
• Uploaded images submitted for enhancement
• Technical information such as browser type, operating system, IP address, and device information
• Service usage logs required for system security and troubleshooting

3. Uploaded Images

Images uploaded to Bigjpg are used solely for providing image enhancement services requested by users. Uploaded images are not publicly displayed and are only accessible by the uploading user during the retention period.

Uploaded files stored on Alibaba Cloud Object Storage Service (OSS) are scanned periodically by Alibaba Cloud Content Moderation Service for NSFW and prohibited content to ensure platform safety and compliance with our Content Policy.

4. Image Retention

Bigjpg stores uploaded images only for the purpose of providing image enhancement services. Images are retained temporarily and are automatically deleted after the applicable retention period.

Once the retention period expires, uploaded images and generated results are permanently removed from our active systems.

5. How We Use Your Information

We use collected information solely for legitimate business purposes, including:

• Providing AI-powered image upscaling services
• Processing payments
• Operating and improving the platform
• Detecting abuse and unauthorized activity
• Responding to customer support requests
• Complying with applicable legal obligations

We do not sell personal information to third parties.

AI Model Training: Bigjpg does not use user-uploaded images to train, improve, or develop foundation models, general-purpose AI models, or any other machine learning models. Uploaded images are used solely to provide the requested image enhancement service and are not retained or repurposed for model training. If this practice changes in the future, we will obtain your explicit consent before using your content for model training purposes.

6. Cookies

Bigjpg may use cookies and similar technologies to:

• Maintain user sessions
• Remember user preferences
• Improve website performance
• Measure website traffic and usage statistics

Users may disable cookies through their browser settings, although certain functionality may become unavailable.

7. Third-Party Services

Certain services provided by Bigjpg rely on trusted third-party providers, including payment processors, cloud infrastructure providers, analytics providers, and content delivery networks.

These providers only receive the minimum information necessary to provide their services and are contractually obligated to protect user data.

8. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect user information.

• HTTPS encryption for all communications
• Restricted internal access to production systems
• Secure cloud infrastructure
• Temporary image storage
• Automatic deletion of uploaded files
• Continuous monitoring for abuse and unauthorized access

While we take reasonable measures to safeguard your information, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

9. User Content

Users remain solely responsible for the images they upload.

By uploading content, users represent and warrant that they possess all necessary ownership rights, licenses, permissions, and legal authority to process such images using our services.

Users may not upload content that violates applicable laws or the intellectual property rights of others.

10. Prohibited Content

The following content is prohibited from being uploaded or processed using Bigjpg:

• Child sexual abuse material (CSAM)
• Non-consensual intimate imagery
• Terrorist or extremist content
• Content promoting violence or criminal activity
• Copyright-infringing material
• Trademark infringement
• Malware or phishing material
• Any content prohibited by applicable law

Accounts engaging in prohibited activity may be suspended or permanently terminated.

11. Intellectual Property

Bigjpg respects intellectual property rights.

If you believe that material processed through our platform infringes your copyright, trademark, or other legal rights, please contact us at:

Email: i@bigjpg.com

12. International Data Transfers

Depending on your location, your information may be transferred to and processed in countries other than your country of residence. We take reasonable measures to ensure that such transfers comply with applicable data protection laws and that your personal information receives an adequate level of protection.

13. Your Privacy Rights

Depending on your jurisdiction, including the European Economic Area (EEA), the United Kingdom, California, and other applicable regions, you may have certain rights regarding your personal information.

These rights may include:

• The right to access your personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to object to or restrict certain processing activities.
• The right to request a copy of your personal data where applicable.
• The right to withdraw consent where processing is based on consent.

To exercise these rights, please contact us at:

Email: i@bigjpg.com

14. GDPR Compliance

For users located in the European Economic Area (EEA), Bigjpg processes personal information only where there is a lawful basis to do so, including:

• Performance of a contract.
• Compliance with legal obligations.
• Legitimate business interests.
• User consent where required.

We are committed to complying with the General Data Protection Regulation (GDPR) where applicable.

15. California Privacy Rights (CCPA)

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Bigjpg does not sell personal information as defined under applicable California privacy laws.

16. Children's Privacy

Bigjpg is not intended for children under the age required by applicable law to independently use online services in their jurisdiction.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child in violation of applicable law, we will promptly delete such information.

17. Account Security

Users are responsible for maintaining the confidentiality of their account credentials.

If you believe your account has been compromised, please contact us immediately.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

The updated version will always be published on this page together with the revised "Last Updated" date.

19. Contact Information

If you have any questions regarding this Privacy Policy, data protection, or privacy-related requests, please contact us:

© 2026 Bigjpg. All rights reserved.